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Vineyardsoft Corporation   800.850.8055   info@vineyardsoft.com    www.vineyardsoft.com 

KnowledgeSync Education Bulletin:   Week 2
Leading the Way in Business Activity Monitoring


Sage KnowledgeSync - Tips for Sage CRM SalesLogix
Monitoring the Status of the SalesLogix Sync Server


Welcome to week #2 of the KnowledgeSync Educational Bulletin for Business Partners and clients who are using Sage KnowledgeSync with the SalesLogix CRM application.

We invite partners to share this information with KnowledgeSync clients, as well as to ask questions of their own and submit their own ideas for critical or inventive uses of the Sage KnowledgeSync application.

This week's question:

Is there a way to use KnowledgeSync to monitor the status of the SalesLogix Sync Server? We've got a client who not only wants to know if a remote user hasn't synched within a certain amount of time, but also wants to know if the sync server itself has stopped running.

Answer:

There is a way to do this; and we've created an EventPak for just such a purpose. This EventPak does three things:

1. Sends an alert if a SLX remote client has not synched within the last 'x' days.

2. Checks to see if the sync server failed to complete successfully the last time it ran.

3. Checks to see if the sync server has not run within the last 'x' hours.

Vineyardsoft has packaged this functionality into a pre-configured EventPak that is free to all SalesLogix partners and clients. To receive this EventPak, just send email to farber@vineyardsoft.com and ask for the "SLX Sync Server Monitoring" EventPak.

Thank you for your support and promotion of the Sage KnowledgeSync solution.

Vineyardsoft Corporation
1-800-850-8055
info@vineyardsoft.com
www.vineyardsoft.com


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