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Email Technical Support

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Fill out the following form, provide a valid email address and press Support; you will receive a ticket receipt confirmation via email.

Vineyardsoft’s uniquely affordable product is (in part) due to our use of email as our primary means of providing technical support,  as it allows our staff to serve multiple customers simultaneously. We use the phone when needed, and GotoAssist, when on-line assistance is required.

If our staff requests certain details via email, please supply them; if our staff requests that you take certain steps and report back the results, please do so. And thank you . . . for helping us help you!

If you are looking for the KnowledgeSync V9 installer, please download it here.

Partners if entering a support ticket for a customer, please enter the customer name in the comments section below.

Note: * = Required Field

*First Name:
*Last Name:
*Postal Code:

*Please tell us about you (Select all that apply):


Which Business Partner/Reseller are you currently working with:


Which software applications are you currently using KnowledgeSync with:


*Which version of KnowledgeSync are you using:


*What Operating System is KnowledgeSync installed on?


What Database are you connecting to with KnowledgeSync:


Question/Problem details:

Partners if entering a ticket for your customer, please enter the customer name in the comments section above so we can check their M&S status.



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"With KnowledgeSync, anyone who needs to know something has no excuse not to know."

Neil Montgomery, "Eyes Everywhere"
ComputerWorld Magazine

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